At pl365, protecting the personal information of every Pakistani player is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Our Privacy Commitments
Six core principles guide how pl365 handles every piece of personal data entrusted to us by players across Pakistan.
All data transmitted between your device and pl365 servers is protected using industry-standard TLS encryption. Whether you are depositing via JazzCash, placing a cricket bet, or updating your profile, your information travels over a secure, encrypted channel at every step.
pl365 only collects personal data that is directly necessary to provide the Services, verify player identity, process PKR transactions, and comply with our international gaming license obligations. We do not collect data speculatively or sell it to advertisers under any circumstances.
When data is shared with third-party service providers — such as payment processors handling your EasyPaisa or HBL transfers — those partners are contractually bound to process your data only for the specific purpose we have authorised and to maintain equivalent security standards to those of pl365.
pl365 will not send you marketing communications unless you have expressly opted in to receive them during or after the registration process. You may withdraw your marketing consent at any time through your account settings or by contacting our support team — with no effect on your ability to continue using the Platform.
pl365 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable gaming license obligations and financial record-keeping regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Registered pl365 players have the right to access, correct, export, and request deletion of their personal data. All data subject requests are handled within 30 days of receipt. Our dedicated privacy team is reachable 24/7 via live chat or by emailing [email protected] with your account details and the nature of your request.
In this Privacy Policy, the following terms carry the meanings assigned to them below unless the context requires otherwise:
References to any statute, regulation, or licensing requirement include all amendments and replacements thereof. Headings are for convenience and do not affect interpretation. Where context permits, the singular includes the plural.
pl365 acts as the data controller in respect of all Personal Data collected from Players through the Platform. As data controller, pl365 determines the purposes for which Personal Data is processed and the means by which that processing is carried out.
pl365 operates under an international gaming license and is subject to the data protection and player privacy obligations imposed by its licensing authority. All data processing activities undertaken by pl365 are conducted in accordance with those obligations and with the principles set out in this Privacy Policy.
When you create a pl365 Account, we collect the information you provide in the registration form. This typically includes your full name, date of birth, Pakistani mobile number (used for account verification and, where enabled, two-factor authentication), email address, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad), and preferred payment method.
To comply with our gaming license obligations and to prevent underage gambling, fraud, and money laundering, pl365 may require you to submit documentary proof of identity and address. KYC documents collected may include a scanned or photographed copy of your Pakistani CNIC (both sides), a recent utility bill or bank statement showing your residential address, and a screenshot or statement from your registered JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or SadaPay account confirming ownership.
pl365 records all deposit and withdrawal transactions associated with your Account, including the amount in PKR, the payment method used, the transaction reference number, and the date and time of the transaction. We do not store full payment card numbers on our servers; card processing is handled by our PCI-DSS compliant payment partners.
We record your activity on the Platform, including games played, bets placed, cricket markets wagered on, PSL fixtures followed, session durations, and win/loss history. This data is used to provide the Services, to detect problem gambling patterns, to fulfil responsible gaming obligations, and to resolve any betting disputes.
When you access the pl365 Platform, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages of the Platform you visit. This information helps us maintain platform security, detect suspicious access patterns, and optimise the user experience for Pakistani players on mobile and desktop devices.
If you contact our support team via live chat, email, or any other channel, we retain a record of that communication, including your messages and our responses. This enables us to provide consistent support and to resolve any disputes or complaints that may arise.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, DOB, mobile, email, city | Account sign-up |
| KYC / Identity Data | CNIC copy, utility bill, payment proof | Verification request / withdrawal |
| Financial Data | PKR deposit/withdrawal amounts, method, reference | Every transaction |
| Gameplay Data | Bets, games, session history, cricket markets | Platform use |
| Technical Data | IP address, browser, device, OS | Every Platform visit |
| Communications Data | Support chat logs, emails | Player contact with support |
pl365 uses the Personal Data we collect for the following specific purposes:
pl365 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity in question:
pl365 uses cookies and similar tracking technologies on the Platform for the purposes described below. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect Platform functionality.
pl365 does not share your Personal Data with third parties except in the following defined circumstances:
To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, pl365 shares the minimum necessary transaction data with the relevant payment service provider. These providers process your payment data under their own privacy policies and are contractually prohibited from using it for any purpose other than completing the transaction.
pl365 may engage third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted by Players. Any such provider is bound by strict data processing agreements that limit their use of your data to the specific verification task and require deletion or return of the data upon completion.
The casino games, slot titles, live casino products, and fishing games available on the pl365 Platform are supplied by third-party game studios and software providers. Gameplay data — including bet amounts, game rounds, and outcomes — may be transmitted to the relevant provider's servers for the purpose of game operation and fairness auditing. These providers do not receive your personal identification data.
pl365 may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a lawful request from our licensing authority. pl365 will notify you of any such disclosure where legally permitted to do so.
As an internationally licensed platform, pl365 may store and process your Personal Data on servers located outside Pakistan. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection to that afforded under our licensing jurisdiction, pl365 ensures that appropriate safeguards are in place, including:
By creating a pl365 Account and using the Services, you acknowledge that your Personal Data may be transferred to and processed in countries outside Pakistan for the purposes described in this Privacy Policy, subject always to the safeguards above.
pl365 retains Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, subject to the minimum retention periods imposed by our gaming license obligations. The following retention schedule applies as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | License obligation & legal compliance |
| KYC / Identity Documents | 5 years from submission date | AML regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping regulation |
| Gameplay & Betting History | 5 years from last activity | Dispute resolution & license obligation |
| Support Communications | 3 years from last interaction | Legitimate interest — dispute resolution |
| Technical / Device Logs | 12 months from collection | Security & fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 3 years | Consent management compliance |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes as it no longer constitutes Personal Data.
As a registered pl365 Player, you have the following rights in respect of your Personal Data. These rights may be exercised at any time by contacting our privacy team via live chat or at [email protected]:
pl365 will respond to all data subject requests within 30 days of receipt. Where a request is complex or where a large volume of requests have been received, the response period may be extended by a further 60 days, with notice provided to you within the initial 30-day period.
The pl365 Platform is strictly intended for individuals who are 21 years of age or older. pl365 does not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an Account, access the Platform, or submit any Personal Data to pl365.
If pl365 discovers or has reason to believe that Personal Data has been collected from an individual under the age of 21, the associated Account will be immediately suspended, all Personal Data will be deleted as promptly as technically possible, and any funds held in the Account will be returned via the registered payment method following identity verification of the account holder.
Parents and guardians in Pakistan who believe that a minor in their household may have accessed the pl365 Platform are encouraged to contact our support team immediately via live chat or at [email protected]. pl365 will treat all such reports as a priority and will take all reasonable steps to prevent further access.
pl365 implements a multi-layered security framework to protect your Personal Data against unauthorised access, accidental loss, destruction, and unlawful processing. The key technical and organisational measures in place include:
pl365 may send you promotional communications about welcome bonuses, first-deposit offers, PSL cricket betting specials, new slot releases, and other platform promotions — but only where you have given your explicit prior consent to receive such communications at registration or subsequently through your Account settings.
You may withdraw your consent to marketing communications at any time using any of the following methods:
Opt-out requests will be processed within 5 business days. Following opt-out, you will continue to receive transactional communications — such as deposit confirmations, withdrawal notifications, and Account security alerts — as these are necessary for the operation of your Account and are not marketing communications.
pl365 does not share your contact details with third-party marketing networks or affiliate partners for the purpose of sending you marketing communications from those third parties. All marketing communications sent to pl365 Players originate exclusively from pl365 and relate exclusively to pl365 Services.
pl365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, applicable law, or gaming license requirements. Where changes are material, pl365 will provide advance notice by prominently displaying a notice on the Platform and, where practicable, by sending a notification to your registered email address.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the pl365 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the changes, you should cease using the Platform and may request Account closure in accordance with the pl365 Terms & Conditions.
Previous versions of this Privacy Policy are available upon request by contacting our support team. pl365 maintains a version history of all Privacy Policy revisions for audit and compliance purposes.
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which pl365 handles your Personal Data, please contact our privacy team in the first instance:
pl365 is committed to resolving all privacy complaints fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction in which pl365 holds its gaming license.
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